Shipping policy

Shipping Policy

Thank you for shopping with [AvinaWear]. We aim to process and ship all orders as efficiently as possible while ensuring that your order is prepared and packaged carefully.

Order Processing Time

All orders are processed within 3–7 business days after the order has been successfully placed and payment has been confirmed.

During periods of high order volume, holidays, promotions, product launches, or other unforeseen circumstances, order processing may take longer than usual.

If there is a significant delay affecting your order, we will make reasonable efforts to notify you using the contact information provided at checkout.

Please note that order processing time is separate from shipping/transit time.

Shipping Times

randoAfter your order has been processed and shipped, estimated transit times are generally:

Domestic orders: approximately 2–8 business days
European orders: approximately 4–12 business days
International orders: approximately 7–20 business days

These are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier, customs procedures, weather conditions, holidays, and other circumstances outside our reasonable control.

Estimated Total Delivery Time

For most orders, the estimated total time from placing an order to delivery is:

Processing time + shipping/transit time

For example, an order may require up to 3–7 business days for processing, followed by the applicable shipping time listed above.

Customers should therefore allow sufficient time for both processing and transportation before contacting us regarding a delivery delay.

Nothing in this policy limits any mandatory consumer rights applicable to your purchase.

Shipping Confirmation & Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information, where tracking is available.

Please allow some time for the carrier's tracking system to update after the shipping confirmation has been sent.

We are not responsible for delays caused by the carrier after the order has been handed over for transportation, although we will make reasonable efforts to assist you in resolving delivery issues.

Incorrect or Incomplete Address

Please make sure that your shipping address is complete and accurate before completing your purchase.

If an order is returned to us because the shipping address was incorrect or incomplete, additional shipping costs may apply if the order needs to be shipped again.

If you notice that you have entered an incorrect address, please contact us as soon as possible at [EMAIL ADDRESS]. We cannot guarantee that an address can be changed after an order has been placed.

Customs, Duties & Import Taxes

For international orders, additional customs duties, import taxes, VAT, brokerage fees, or other charges may apply depending on the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs authorities may also delay an international shipment. Such delays are outside our control and are not included in the estimated shipping times above.

Delayed or Lost Packages

If your order appears to be delayed, please first check the tracking information provided by the carrier.

If your package has not arrived within a reasonable period after the estimated delivery window, please contact us at [EMAIL ADDRESS] and provide your order number.

We will make reasonable efforts to assist you in locating the shipment and contacting the relevant carrier where appropriate.

If an order is confirmed as lost in transit, we will work with the carrier to resolve the issue in accordance with applicable law and our refund/return policy.

Damaged Packages

If your package arrives visibly damaged, please contact us as soon as reasonably possible at [EMAIL ADDRESS].

Where possible, please provide photographs of the package and the damaged product together with your order number.

This does not affect any mandatory legal rights you may have regarding defective or damaged goods.

Shipping Restrictions

We currently ship to EU + NORWAY

Certain products or destinations may be subject to shipping restrictions. If we are unable to ship an order to your selected destination, we will contact you as soon as reasonably possible.

Changes to This Shipping Policy

We reserve the right to update this Shipping Policy from time to time. The version published on this page at the time of your purchase will generally apply to that order, subject to any mandatory rights under applicable law.